hello@thruulove.com
Website Terms & Conditions (UK, April 2025)
Website Terms & Conditions
Effective Date: April 2025
Brand: Thruu Love
Contact: hello@thruulove.com
These terms govern your use of our website and the purchase of our products. By accessing our site or placing an order. By accessing our site or placing an order, you agree to these Terms & Conditions, including the embedded delivery and return policies
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1. About US
Thruu Love is an online personal care brand.
If you have any questions, contact us at hello@thruulove.com
- 2. Orders and Payment
- All orders are subject to acceptance and availability.
- Payment is taken securely via Stripe.
- Once your order is confirmed, you’ll receive a confirmation email.
- We reserve the right to cancel or refuse any order at our discretion.
- 3. Product Information
- We aim to display accurate product information, but colours and textures may vary slightly due to lighting or screen settings.
- The exfoliating glove is a personal care product, and its use may vary by individual.
- 4. Prices and Taxes
- All prices are listed in GBP (£) and include VAT where applicable.
- Prices are subject to change without notice.
- 5. Delivery
- Shipping cost: Free standard delivery is included with all orders.
- Processing time: Orders are prepared for dispatch within 1–2 business days.
- Delivery time: Estimated at 3–5 business days after dispatch.
- Tracking: You will receive a tracking number once your order has been shipped.
- Responsibility: We are not liable for delays caused by courier services or for orders placed with incorrect shipping information.
- 6. Returns
You may request a return if:
- The item is unused and in its original condition
- It is returned in its original packaging (including cotton pouch and box)
- You provide proof of purchase
- The request is made within 14 calendar days of receiving your item
Customers are responsible for return shipping and its cost.
Once we receive and inspect the returned item, we will determine whether it meets our return conditions.
If the item shows signs of use or damage, we reserve the right to deny the refund.
- Approved refunds will be processed within 5-10 business days after confirmation.
7. Intellectual Property
All content on our website (text, images, logo) is owned by Thruu Love and protected by copyright laws.
You may not copy, distribute or reproduce any content without permission.
8. Limitation of Liability
We are not responsible for:
- Delays or failures caused by events outside our control;
- Indirect or consequential losses.
- Your statutory rights are not affected.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
Last updated: April 2025
